Privacy

3/26/2018

Privacy and Security Statement

Wahl Water values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how Wahl Water collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.

About this Policy
This Privacy and Security Statement describes the privacy practices of Wahl Water and how it applies to our interactions with our customers and visitors, including, but not limited to:
  • Use of our websites, including mobile websites
  • Visits to our store or attendance at one of our events
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
  • Viewing our online advertisements or emails
Information We Collect

Contact information
We may collect the names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information
When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, or PayPal account and authentication information, such as your signature. 

Demographic information
We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information
If you use our mobile website, we may collect location data obtained from your mobile device. If you use our website, we may collect location data obtained from your IP address. 

Employment-related information
If you apply for an employment opportunity, you may provide us with certain personal information about yourself (such as information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).

Other information
We may collect any of the information or content that you provide through our website.  If you use our website we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described below. To control those tools, please read the Your Privacy Preferences and Our Tracking Techniques sections. 

How Information is Collected

We collect information directly from you
 The following are a few examples of when we collect information from you:
  • During website registration
  • In connection with an online or in-store purchase or visit
  • If you submit a question or answer to our Product Q & A, provide us with comments or reviews or contact our Head Office.
  • If you upload or share a photo or other digital content through our website or via social media interactions on third party websites like Facebook or Twitter.
  • If you request we send you an electronic copy of your in-store receipt
  • If you apply or inquire about employment
We collect information from you passively
We may use tracking tools like browser cookies, flash cookies, and web beacons. To learn more about these tools and how you can control them visit Our Tracking Techniques section below.

How We Use Information

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:
  • Fulfilling orders, ensuring proper delivery or providing services.
  • Processing a return (to learn more about our Returns Policy, click Here)
  • Responding to a product or service review
To improve our products and services
We may use your information to make website or product and service improvements.

To look at website trends and customer interests
We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For our marketing
In certain circumstances, we may send you communications about special promotions or offers. For example, if you have registered on a website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications in one of our stores. We may also notify you of new website features or product and service offerings. To opt-out or manage our communications with you, follow the instructions in the Your Privacy Preferences section, below. We may use information to deliver you marketing communications (including online ads) based on your interests or online behaviour. 

To communicate with you about your account or our relationship
We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For employment purposes
We may use your personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.

For social media
When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

For de-identification purposes
We may also de-identify your personal information by cleansing it of information which might reasonably allow you to be identified, and aggregate this de-identified information with the de-identified information of other persons. We use de-identified information for internal business purposes, such as marketing, customer service, and business analytics.

For other uses we may disclose to you
We may also use personal information with your consent, and as otherwise permitted or required by law.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf
We share information with our Canadian service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders and process your payments. By providing your information to us, you are consenting to the transfer of your personal information to facilities located inside Canada, and understand that your information will be stored, accessed and processed in accordance with Canadian law. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
 
With any successor to all or part of our business
For example, if all or part of our business is sold we may transfer information we have about you in preparation for or as part of that transaction.

If we think we have to in order to comply with the law
For example, we may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable Canadian laws.

To protect us
For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

To protect you
We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall.

At your direction
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Your Privacy Preferences

You can change your preferences to not receive marketing communications from us by emailing us. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.

Registered website users can update their information at the My Account section of our website. If you are not a registered website user, you can contact us by email.

For more information about how we may collect information to provide you with interest based ads or how we learn about our users' interests and how you may register your preferences regarding our collection and use of this type of information, please read the Our Tracking Techniques section below.
 
Access to Personal Information

You may access, update or correct inaccuracies in your personal information in our records in the following ways:
  • As a registered user with our websites, you can access your profile information at any time by clicking on the “Sign In” button at the top of any page on the website on which you are registered.
  • By contacting us using the information provided in the Contact Us section.

Our Sites and Children

Our website is not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email info@wahlwater.com

Security

When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.

Links

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.

Contact Us

If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 877-432-4117, or reach us by email at support@wahlwater.com

You can write to us at:
Wahl Water
6084 King Street Unit 2
PO Box 415
Mindemoya, ON
P0P 1W0

Our Tracking Techniques

Tracking Tools We Use
We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We use common online tracking tools to collect this information. These may include browser and flash cookies. We or third parties may also collect or receive information from our mobile applications and others’ applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:
  • To track visitors to our websites.
  • To recognize returning customers.
  • To learn what site referred you to our websites or mobile application.
  • To store your password if you are registered on our website.
  • To collect and store geographic data determined by the IP address of your computer.
  • To optimize and tailor our websites and mobile application.
  • To make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may collect information about your online behavior on our mobile applications, our websites or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
  • So we can better understand our audience, our customers, our website visitors and mobile application users, and their respective interests.
  • To provide correct pricing and ads for the local store you select.
Controlling Our Tracking Tools
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, click here. Why? Because flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites.  If you block or delete cookies, not all of the tracking that we have described in this policy will stop.

Our “Do Not Track” policy: 
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals. 

My Account Registration and Use

My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.