Our Returns & Warranty Policy

Customer Satisfaction
If you are not completely satisfied with a product purchased at wahlwater.com, simply return it UNUSED within 30 days of purchase for a full credit or refund, less original shipping and handling fees. In the event that you receive a damaged or defective product or part, we would be pleased to immediately replace it at our cost and cover the cost of return freight for the damaged component if necessary.

Please call us toll free at 1-877-432-4117 to report a damaged component.

Product Returns

Any product may be returned to Wahl Water within 30 days of purchase.  A proof of purchase date is required.  Products must be unused, in their original packaging, and must be returned in re-sellable state. To return a product please contact Wahl Water toll free at 1-877-432-4117 or by email at support@wahlwater.com. A Return Authorization Number will be issued and shipping instructions provided. Returned products may be subject to a 10% restocking fee.  The original shipping and handling fees, as well as the return shipping charges are non-refundable.

Warranty Information
The majority of products sold through www.wahlwater.com have a manufacturer’s warranty.  Wahl Water will act as the representative for that warranty as a part of our commitment to customer service. When claiming a warranty please have your proof of purchase ready and contact Wahl Water toll free at 1-877-432-4117.

After a simple return procedure qualifying the warranty replacement, the product is to be returned us.  Upon receipt of the defective product, and establishment that it is indeed defective, we will issue a warranty replacement.  In the event that the customer requires a replacement product before the warranty process is complete, the customer can purchase the replacement product and once Wahl Water has received and quantified the defective part, a refund can be issued.