Explore Our Departments
Celebrating 30 Years | 1995-2025Frequently Asked Questions
Shipping
Where are Products Shipped From?
Where are Products Shipped From?
CANADA. We ship ALL PRODUCTS from one of our warehouses located in Canada. There are no customs to clear or hidden shipping fees. Wahl Water is a proud Canadian owned and operated company with all of our operations located within Canada.
What is the Standard Order Time?
What is the Standard Order Time?
Most Orders placed by 3pm EST (Eastern Standard Time) are shipped the same day for stock items. Orders received after 3pm EST (Eastern Standard Time) are usually shipped the next business day for stock items. Items not in stock will show the anticipated shipping back order time. Every effort is made to ship all products as quickly as possible.
What is the Typical Shipping Time Within Canada?
What is the Typical Shipping Time Within Canada?
Southern Ontario: 1-3 Business Day
Northern Ontario: 1-2 Business Days
Province of Quebec: 1-3 Business Days
Prairie Provinces: 3-5 Business Days
Eastern Provinces: 3-5 Business Days
British Columbia: 3-7 Business Days
Yukon & Nunavut: 5-10 Business Days
Northwest Territories: 5-10 Business Days
*** Business Days are Monday to Friday.
*** All Delivery Times are Estimates Only
What Method of Shipment is Used for Orders?
What Method of Shipment is Used for Orders?
We use most major carriers including UPS, Canpar, Purolator, Fedex and Canada Post for small packet parcels. For freight deliveries we most commonly use Manitoulin Transport. Shipping methods are based on item size, warehouse availability and your location. We do our best to make sure your order arrives as quickly as possible, however if you have a preferred carrier to use or avoid please let us know in the comments section of your order or by contacting us.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).

Treating Water Seriously
Water is important in every aspect of our daily lives. We strive to provide you with the knowledge, education and equipment to treat your water, ensuring it's safety and quality.



